Why more complaints can be good news
Here is a great tip to improve complaints handling, have you tried it yet? It is tempting to dream of a time when you receive no complaints, a time when your service fits exactly what you customers...
View ArticleComplaints handling: some tips for complaints handlers
Here are some tips to help with complaints handling Handling complaints can be difficult and sometimes it can be easy. But when handling complaints don’t despair but try and keep you motivation up by...
View ArticleComplaints handling: the Single Stage Complaints Process
We had a busy few weeks as the countdown to the start of the new single step complaints process for financial services finished on 1 July. What’s new in complaints handling training? After much noise...
View ArticleComplaints handling and how not to do it
A case study of how not to handle a complaint This week in the news has been the extraordinary story from Australia about how not to handle a complaint. Police have charged a Sydney chef over the...
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